Dear Guests

As I hope you will have already gathered, if we have already corresponded together, my intention is always to offer the highest standard of personal service to my guests.   Although we have always cleaned to the highest quality, I would like to reassure you that I am avidly following the government guidelines and making all provisions necessary to follow the cleaning protocols and sanitising guidelines that will be necessary during these Covid-19 times, including antiviral disinfecting and providing hand sanitisers.  I also have a lovely cleaner who helps me, who has strict guidelines to follow to carry out the rigorous cleaning practices required 

I have always liked to welcome my guests personally but during these times, in order to minimise unnecessary contact, I will be providing a key box with detailed instructions for entry.  I will send details prior to arrival. I will remain available on the telephone for any questions you might have during your stay.

I do have a few requests for my guests to help keep us all safe.

It is of the greatest importance to us to keep our guests, cleaner and neighbours as safe as we possibly can.

If you or a member of your group are experiencing feeling unwell prior to your visit, please inform us before your stay.

If you or a member of your group feel unwell during your visit, please inform us straight away so that we can follow any necessary guidelines.

I am sorry to ask this, but hope you will understand:

Please could you remove all used bed linen on departure and place in the laundry bags provided.

Please could you place all towels and dressing gowns (whether used or unused) on the floor in the shower rooms or in the bath.

Please bag up and place all used slippers in the dustbin.

Thank you so much for your understanding and assistance.

I hope that these reassurances will help you in your decision to stay and I very much look forward to the opportunity of welcoming you.

With my best wishes,

Karen

This certificate confirms that I have completed the COVID 19 Holiday Let Cleaning Course.